Learn about our return process, refund information, and customer support policies.
Returns are accepted within 7 days of receipt. Obtain an RMA number before returning. Watches must be in original condition with all packaging intact. Refunds are processed within 7-10 working days upon receiving the return. Custom orders (e.g., extra gold/platinum) are non-refundable but may be exchanged under certain conditions.
Customers should contact SwissKing regarding return requests. Instructions and support may be provided depending on the circumstances of the order.
Refund processing times may vary depending on payment methods, order status, and applicable policies.
Customers should contact SwissKing promptly if an order arrives damaged or incorrect so that our support team can assist.
If you need assistance regarding returns, refunds, or your order, our support team is available to help.